Lockdown Reflections

Almost 3 months into lock down and restrictions are slowly starting to be lifted.

Some children have started back at school part time, shops are starting to re-open and there is more traffic on the roads.

In line with NHS guidance, we are pleased to say that we will open our doors for routine eye care from Monday 22nd June.  Even though we have not been open for routine appointments during lock down, in the last few months Eyesey Eyecare and Alfred Jay Opticians have offered an emergency eye care and eyewear service to assist key workers, vulnerable residents and anyone else that needed urgent support.

From late March, both practices ran an emergency eye care telephone line, which patients could call to receive specialist advice and find out if they needed to access any eye care urgently.  Both practices received a number of telephone calls from concerned residents and were able to advise a large number of these calls remotely.  The small number that needed further care were either seen onsite or referred as quickly as possible to the appropriate provider.

In addition to the telephone triage service, anyone reporting a broken frame was supported with a remote repair and delivery service provided by the practice. Eyesey Eyecare even paid visit to an elderly resident to do an emergency repair on his glasses as well as offering a home delivery service for any outstanding pairs of glasses.

The need for eye care doesn’t stop.  In fact, it’s incredibly important that good eye health is maintained and that any changes are picked up as early as possible, to ensure the best possible outcomes. We knew we had to continue to provide that urgent care during lock down and ensure our patients had access to vital eyewear too.  We are delighted to be welcoming patients back soon for routine eye care, albeit with a few changes to our usual service to ensure everyone’s safety.

For patients that cannot attend the practice, telephone and online support is still available.

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